SheCan Technical Support
Check the common questions below. If the issue remains, email your app version, device model, operating-system version, and steps to reproduce.
Need help from a person?
Tell us where the issue occurred, what you already tried, and attach a screenshot without sensitive information.
SheCan@hrpaopao.comFrequently asked questions
None of these steps requires you to send SheCan your Apple Account password.
Premium did not unlock after purchase.
Confirm that the device is online and the App Store purchase completed. Return to the SheCan Premium screen and wait briefly. If access still does not appear, use “Restore Purchases” with the same App Store account. Do not purchase again.
How do I restore? Will it charge me again?
Open Me or the Premium screen, tap “Restore Purchases,” and follow the system prompt. Restoration reads an active subscription or Lifetime purchase from the same store account and does not create another subscription or charge.
How do I cancel auto-renewal?
Open iPhone Settings → Apple Account → Subscriptions → SheCan → Cancel Subscription. Cancel at least 24 hours before the period ends. Deleting the app does not cancel a subscription.
Who handles refunds?
Payment and refunds are handled by the app store. SheCan cannot approve a refund directly but can help confirm the in-app entitlement state. Submit refund requests through the store’s official process.
Why am I not receiving reminders?
Check that reminders are enabled and scheduled correctly in SheCan. Then open system Settings → Notifications → SheCan and allow notifications. Focus modes, battery settings, or notification summaries can affect delivery.
Why has the widget not updated?
Open SheCan once so it can write today’s recommendation, then add or re-add the SheCan widget from the Home Screen. The operating system controls exact widget-refresh timing, so a short delay can be normal.
How do I delete my data?
Onboarding, saved items, viewing, actions, and reminders are stored locally. Remove saved items or disable reminders in the app; uninstalling SheCan removes local app data. Store purchase records remain managed by the app store.
What happens when I change phones?
SheCan 1.0 has no cloud account, so local saved items, actions, and personalization do not automatically sync. Install with the original App Store account and use “Restore Purchases” to restore active Premium access.
Can SheCan replace therapy or medical care?
No. SheCan provides general self-support and personal-growth content and does not diagnose or treat conditions. If you are in immediate danger or considering harm to yourself or others, contact local emergency services, a crisis line, or a qualified professional immediately.
Public App Store pages
These pages provide public support, privacy, membership, and renewal information.
Privacy Policy
On-device data, permissions, purchases, support email, retention, and deletion.
Terms of Use
Service scope, acceptable use, intellectual property, and limitations.
Membership Agreement
Premium benefits, plans, restoration, and refunds.
Auto-Renewal Agreement
Periods, billing, automatic renewal, and cancellation.